Job Description

Posted Wednesday, July 16, 2025 at 1:00 AM | Expires Thursday, July 31, 2025 at 12:59 AM

Job Title:                            Garage Shift Supervisor

Department/Division:        Maintenance - Garage

Location:                            Kinnickinnic Garage

Shift:                                   2nd Shift - 10:00 AM TO 8:30 PM - Sunday Thru Wednesday

FLSA Status:                      Exempt - Non-Represented

Salary Range:                    $72,700- $90,900

 

JOB SUMMARY:

Supervises day-to-day garage operations at assigned location to ensure efficient and timely maintenance, repair, nightly parking and pull out of all buses.

 

ESSENTIAL FUNCTIONS:

1. Provides effective garage supervision while maintaining a high level of garage production by monitoring timeliness and completion of all garage functions.
2. Ensures the completion and accuracy of all maintenance records and documents, including daily reports, accident reports, etc.
3. Provides training, advice, direction and guidance to all maintenance staff with emphasis on new hires.
4. Performs inspections to ensure all buses are clean, safe, reliable and ready for their morning routes.
5. Enforces Company policies and procedures and issues disciplines as needed.
6. Ensures building and grounds are clean, tidy and all vital functions are working properly.
7. Creates work orders as needed for building repairs.
8. Investigates accidents and enters reporting data.
9. Performs other duties as required.

QUALIFICATIONS:

1. Five (5) years’ experience as a diesel, automotive or heavy-equipment mechanic required.
2. Valid Class D Wisconsin Driver’s License (non-probationary) required.
3. Valid Class B Commercial Driver’s License with “P” Endorsement with no air brake restriction or ability to obtain valid CDL permit.
4. Associate's Degree in Automotive Maintenance, Business Administration, or related field preferred.
5. One (1) year supervisory experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of diesel engines, systems and other heavy-duty vehicle equipment and components.
2. Knowledge of Federal Transit Administration and Federal Motor Carrier rules and regulations.
3. Knowledge of MCTS operations and policies.
4. Knowledge of applicable union contracts.
5. Skilled in computer operations and related software (Microsoft Word, Excel, Dynamics 365, Outlook).
6. Ability to manage conflict and balance competing interests from multiple stakeholders.
7. Ability to coach, support, and lead/supervise others.
8. Ability to develop and maintain effective and appropriate working relationships.
9. Ability to communicate effectively, both verbally and in writing.
10. Ability to work independently.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office, shop, construction or warehouse site environment with frequent exposure to moving mechanical parts or airborne particles, toxic chemicals or substances, and loud noises.
2. Physical requirements are those described as light work exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.’
3. Must submit to and pass a DOT drug screen upon offer acceptance.

DISCLAIMER STATEMENT:

The above are general requirements that must be met for consideration.  They are not intended to be an exhaustive list of job qualifications or job duties

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://jobs.dayforcehcm.com/en-US/mcts/CANDIDATEPORTAL/jobs/4748

Job Title:                                         Station Supervisor

Department/Division:                     Transportation

Location:                                         Kinnickinnic Station

Shift:                                                1st Shift

FLSA Status:                                   Exempt - Non-Represented

Salary Range:                                 $67,800-$84,767 

 

JOB SUMMARY:

 

The Station Supervisor oversees day-to-day operations of the station including monitoring operators, investigating and resolving complaints. Provides oversight of administrative records. Supervises assigned staff.

ESSENTIAL FUNCTIONS:

1. Monitors and interacts with operators daily regarding personal and professional matters.
2. Maintains Operators’ records relating to attendance, tardiness, accidents and incidents, Company and public complaints and commendations.
3. Coaches Operators who have work-related problems.
4. Monitors operator sick days and checks daily attendance in operator records; checks for FMLA (Family Medical Leave Act) coverage.
5. Monitors daily operation of station activities to ensure delivery of quality service to the community.
6. Rides with Operators in order to observe performance.
7. Interviews operators with excessive sick days and follows through with discipline as necessary.
8. Checks overall records for previous disciplines issued.
9. Investigates incidents and accidents, determines preventability and logs information into employee records.
10. Performs daily investigations using videos and interviews.
11. Issues discipline in accordance with Company policy.
12. Performs quarterly and yearly evaluations and interviews; inputs data into employee record files.
13. Consults with management for decision-making and problem solving.
14. Supervise Station functions in the absence of the Division Manager.
15. Performs other duties as required.

QUALIFICATIONS:

1. Five (5) years’ experience in public transportation or similar government structure required. 
2. One (1) year of supervisory experience preferred.
3. Experience supervising under a collective bargaining agreement preferred.
4. Bachelor’s Degree in Business Administration or related field preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of applicable union contracts.
2. Knowledge of bus requirements.
3. Knowledge of Federal Transit Administration and Federal Motor Carrier rules and regulations.
4. Knowledge of procurement and vendor management procedures and best practices.
5. Knowledge of MCTS operations and policies.
6. Knowledge of safety hazards.
7. Knowledge of timekeeping and leave management principles, such as FMLA.
8. Knowledge of transit industry trends and best practices.
9. Skilled in computer operations and spreadsheet, word processing, presentation and related software.
10. Ability to coach and support operators.
11. Ability to communicate effectively, both verbally and in writing.
12. Ability to lead/supervise others.
13. Ability to manage conflict and balance competing interests from multiple stakeholders.
14. Ability to work independently.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards.
2. Physical requirements are those described as light work exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://jobs.dayforcehcm.com/en-US/mcts/CANDIDATEPORTAL/jobs/4630

Job Title:                                         Station Supervisor

Department/Division:                     Transportation

Location:                                         Fond Du Lac Station

Shift:                                                1st Shift

FLSA Status:                                   Exempt - Non-Represented

Salary Range:                                 $67,800-$84,767                             

 

JOB SUMMARY:

 

The Station Supervisor oversees day-to-day operations of the station including monitoring operators, investigating and resolving complaints. Provides oversight of administrative records. Supervises assigned staff.

ESSENTIAL FUNCTIONS:

1. Monitors and interacts with operators daily regarding personal and professional matters.
2. Maintains Operators’ records relating to attendance, tardiness, accidents and incidents, Company and public complaints and commendations.
3. Coaches Operators who have work-related problems.
4. Monitors operator sick days and checks daily attendance in operator records; checks for FMLA (Family Medical Leave Act) coverage.
5. Monitors daily operation of station activities to ensure delivery of quality service to the community.
6. Rides with Operators in order to observe performance.
7. Interviews operators with excessive sick days and follows through with discipline as necessary.
8. Checks overall records for previous disciplines issued.
9. Investigates incidents and accidents, determines preventability and logs information into employee records.
10. Performs daily investigations using videos and interviews.
11. Issues discipline in accordance with Company policy.
12. Performs quarterly and yearly evaluations and interviews; inputs data into employee record files.
13. Consults with management for decision-making and problem solving.
14. Supervise Station functions in the absence of the Division Manager.
15. Performs other duties as required.

QUALIFICATIONS:

1. Five (5) years’ experience in public transportation or similar government structure required. 
2. One (1) year of supervisory experience preferred.
3. Experience supervising under a collective bargaining agreement preferred.
4. Bachelor’s Degree in Business Administration or related field preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of applicable union contracts.
2. Knowledge of bus requirements.
3. Knowledge of Federal Transit Administration and Federal Motor Carrier rules and regulations.
4. Knowledge of procurement and vendor management procedures and best practices.
5. Knowledge of MCTS operations and policies.
6. Knowledge of safety hazards.
7. Knowledge of timekeeping and leave management principles, such as FMLA.
8. Knowledge of transit industry trends and best practices.
9. Skilled in computer operations and spreadsheet, word processing, presentation and related software.
10. Ability to coach and support operators.
11. Ability to communicate effectively, both verbally and in writing.
12. Ability to lead/supervise others.
13. Ability to manage conflict and balance competing interests from multiple stakeholders.
14. Ability to work independently.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards.
2. Physical requirements are those described as light work exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://jobs.dayforcehcm.com/en-US/mcts/CANDIDATEPORTAL/jobs/4628

Drive Excellence in Janesville’s Transit Service –
Become our next Transit Operations Supervisor!

Lead with purpose. Serve with pride.

Are you a natural leader with a passion for public service and transportation? Do you thrive in fast-paced

environments where safety, service, and efficiency come first? If so, we want YOU to join our Transit

team as a Transit Operations Supervisor!

In this key leadership role, you’ll keep our city moving by overseeing the daily operations of our transit

system. From supervising Bus Drivers to managing schedules and safety programs, your work will

directly impact the experience of riders across our community.

What You’ll Do:

 Help deliver reliable, courteous, and on-time bus service to the public

 Supervise, support, and schedule a dedicated team of Bus Drivers

 Prepare weekly driver schedules and manage payroll

 Administer safety protocols and oversee training programs

 Investigate customer complaints and ensure quality service

Why Join Us?

 Make a real difference in how people live, work, and connect

 Be a leader in a vital public service operation

 Enjoy a team-focused, mission-driven work environment

 Contribute to a safe, efficient, and rider-friendly transit system

Click here to view the full job description.

Job Description

Posted Tuesday, April 29, 2025 at 1:00 AM | Expires Wednesday, May 14, 2025 at 12:59 AM

Job Title:                               Senior Network Engineer

Department:                          Information Technology

FLSA Status:                         Exempt - Non-Represented

Reports To:                           Manager of IT Operations

Salary Range:                       $77,600 - $81,500

JOB SUMMARY:

The Senior Network Engineer is a highly technical position that is responsible for the maintenance, monitoring, patching, updates and documentation of the network and infrastructure across multiple sites. This position assists with strategic planning and innovative solutions and applies advanced technical knowledge to implement and support enterprise voice, video and data services that align with the Company’s business and IT objectives.

The Senior Network Administrator provides hands-on technical capabilities and manages simple and enterprise-wide projects from initiation to completion for the voice, video and data infrastructure.  This position partners with stakeholders, vendors and the IT Department team to define requirements and develops architecture for scalable and reliable network infrastructure to meet present and future business needs.

 

ESSENTIAL FUNCTIONS:

1. Provide Project Management for Information Technology upgrades and improvements.
2. Conduct routine hardware and software audits of the network infrastructure to ensure compliance with established standards, policies, best practices and configuration guidelines.
3. Develop and maintain network communications between existing and new IT infrastructure.
4. Configure, test, and maintain security protocols on all IT infrastructure, including intrusion detection systems and network access.
5. Recommend purchases and upgrades of hardware and software, including maintenance and support.
6. Execute installation, maintenance and enhancements of a wired and wireless network that delivers voice, video and data services on corporate production and guest networks.
7. Execute perimeter network security including firewalls.
8. Provide maintenance to private DHCP services and both public and private DNS services.
9. Ensure data integrity and security by evaluating, implementing, and managing appropriate network infrastructure hardware and software solutions utilizing industry standards and best practices.
10. Work with voice and data service providers to obtain new service and troubleshoot/maintain existing service.
11. Manage a virtualized environment.
12. Assist Director of IT in developing standards, policies, and administrative needs.
13. Document and share all processes and solutions in a manor to which any technical staff would be able to follow.
14. Provide rotational support of on-call phone.

QUALIFICATIONS:

1. Associate's Degree in Computer Science, Engineering Technology or similar technical degree required.
2. Bachelor's Degree in Computer Science or related field preferred.
3. Five (5) years of experience to include technical analysis, systems design, configuration of network equipment required.
4. Three (3) years of direct experience with Windows Active Directory.
5. Three (3) years of experience in the implementation and maintenance of systems.
6. Four (4) years of experience with configuration of network infrastructure and system architecting.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Comprehensive knowledge of TCP/IP, VOIP, DNS, NTP, and DHCP.
2. Working knowledge of Cisco routing (EIGRP, OSPF, RIP, BGP) and switching including VLAN configuration and troubleshooting, Firewall programming and administration.
3. Advanced knowledge and experience with M365, Active Directory, and advanced e-mail security and filtering solutions.
4. Experience with Microsoft Dynamics and related processes.
5. Experience with PowerShell, Bash, SQL scripting.
6. Advanced knowledge of industry standard monitoring solutions (preferably SolarWinds) and endpoint management solutions, including patch management and remote control.
7. Working knowledge and experience with wireless networks (preferably Extreme networks).
8. Considerable knowledge and experience with mobile devices management.
9. Broad experience with virtual server environments.
10. Experience with managing, creating, and testing backups with industry standard solutions including Veeam and Arcserve.
11. Ability to manage multiple projects.
12. Desire and ability to absorb/seek/teach new technologies.
13. Ability to use good judgment and experience to resolve complex issues and challenges.
14. Ability to take ownership for work and initiative for requests, incidents and problems.
15. Must have project management experience.
16. Excellent oral and written communication skills.
17. Proven track record in migrating system and technology.
18. Knowledge of information technology administration best practices and trends.
19. Knowledge of internal applications, interconnections and layered systems.
20. Knowledge of Linux and Windows services.
21. Experience in managing servers, database environments, and network infrastructure.
22. Knowledge of MCTS operations and policies.
23. Experience with spreadsheet, word processing, database, and related software.
24. Ability to manage conflict and balance competing interests from multiple stakeholders.
25. Ability to develop and execute company strategies to attain outcomes for set goals.
26. Ability to manage others.
27. Ability to develop and maintain effective and appropriate working relationships.
28. Ability to communicate effectively, both verbally and in writing.
29. Ability to work independently.
30. Ability to resolve critical system issues from a remote location.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted office or similar indoor environment relatively free from unpleasant environmental conditions or hazards.
2. Physical requirements are those described as light work exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

DISCLAIMER STATEMENT:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran, status as a qualified individual with a disability or any other characteristic protected by law.

https://jobs.dayforcehcm.com/en-US/mcts/CANDIDATEPORTAL/jobs/4506

Metro Transit General Manager

Salary

$151,800.44 - $204,931.46 Annually

Location 

Madison, WI

Job Type

PERMANENT FULL TIME

Job Number

2025-00201

Department

Metro Transit

Opening Date

04/24/2025

Closing Date

5/26/2025 11:59 PM Central

Comp. Group/Range

21/23

• Description
• Benefits
• Questions

General Description

The City of Madison is seeking a skilled and empathetic leader to be the next Metro Transit General Manager. Metro Transit is a City department that provides fixed route and paratransit service to the greater Madison region. Our fixed route service, including the recently launched MetroRapid Bus Rapid Transit (BRT) service, carries 45,000 passengers a day on 24 routes (23 fixed route and one 15-mile BRT route) with 31 BRT stations and 194 buses (132 40-foot buses and 62 articulated all-electric buses). The successful candidate will be a collaborative and effective leader who can manage change and motivate staff as they plan and integrate multiple new systems, including fare systems, route maps, a satellite facility, and electric buses. 

Madison is dedicated to providing high quality transit services to our diverse and growing community and to the region via our partner communities. Our next Metro General Manager will lead a growing transit system while supporting staff through process improvement and data-informed practices. Under the policy direction of the Mayor and Transportation Director, the Transit General Manager is responsible for exercising considerable judgment and discretion in meeting program objectives.

Madison is a leader in providing sustainable, equitable and safe transportation choices for all residents. Over the past five years, Madison has made significant strides in transportation, launching Bus Rapid Transit and a Vision Zero traffic safety project, conducting a transit network redesign, implementing Transit-Oriented Development (TOD) and Traffic Demand Management (TDM), achieving designation as a Platinum Biking and Gold Walking City, and beginning work on a new curb management system. We seek a leader who will collaborate with our Department of Transportation Director and partners to build on and expand this work.

Full Job Description Here

President & CEO

Milwaukee, WI, USA Req #667

 Friday, April 11, 2025

Department:                      Executive

FLSA Status:                     Exempt, Non-Represented

Salary Range:                    $142,400 - $213,600

The Milwaukee County Transit System (MCTS) is seeking a President & CEO to continue the transit system’s work towards enhancing the quality of life in Milwaukee County through great public service. MCTS connects our community with essential transit services in an endeavor to achieve racial equity and become the healthiest County in Wisconsin. President & CEO candidates will have detailed knowledge of principles, policies, and practices of operating a large urban transit system, along with a deep understanding of mass transit strategies and the role of operations-related performance metrics.

 

The successful candidate will have an ability to communicate complex concepts about objectives and achievements for multiple audiences: employees, labor unions, transit passengers, elected officials, and other stakeholders. The ability to understand and influence political operatives in the furtherance of transit needs is also a must.

 

The President & CEO will use their experience of leading teams through problem solving processes to analyze issues at MCTS. In addition, experience evaluating talent, holding staff accountable for performance, and evaluating whether the right person is in the right seat will contribute to organizational success. Finally, a demonstratable commitment to racial equity with respect to employees, and engagement with community members will be a key to success for the individual candidate and MCTS. 

 

 

JOB SUMMARY:

 

Provides overall strategic leadership for the organization to establish long-range goals, strategies, plans and policies. Cultivates a culture of customer service, regulatory compliance, safety, performance management, and fiscal responsibility.

 

ORGANIZATIONAL STRUCTURE:

 

The President & CEO leads the Executive Team and directly oversees the Chief Financial Officer (CFO), Chief Operations Officer (COO), Chief Administrative Officer (CAO), Chief Information Officer (CIO), Chief Customer Experience Officer (CXO) and the Chief Human Resources Officer (CHRO).

 

The President & CEO reports to the Milwaukee Transport Services (MTS) Board, the Director of Milwaukee County Department of Transportation (MCDOT) and the Milwaukee County Board of Supervisors.

 

ESSENTIAL FUNCTIONS:

 

1. Provides leadership and management to the MCTS organization.
2. Establishes expectations in line with mission and vision and fosters a bias towards action.
3. Meets with managing personnel, Deputy Director, Chief Officers, and Department Heads.
4. Ensures expenses keep in line within budgets.
5. Provides reports to the Milwaukee County Board of Supervisors, including but not limited to the Committee on Transportation and Transit, as well as the Committee on Finance.
6. Works with the Chief Financial Officer (CFO) to develop the annual operating and capital budgets.
7. Presents budgets to Board of Supervisors.
8. Monitors ongoing budget performance.
9. Manages relationships with external stakeholders, including the Milwaukee County Department of Transportation, County Executive’s Office and representatives of local, state and federal offices.
10. Performs other duties as required.

 

QUALIFICATIONS:

 

1. Graduate Professional Degree or Master’s Degree in Public Administration, Urban Planning, Business Administration, or related field required. Related experience may be considered in lieu of educational requirement.
2. Ten (10) years of progressively more responsible professional-level public transportation-related experience.
3. Seven (7) years supervisory experience required.
4. Contracts and negotiation experience preferred.
5. Experience in public transportation planning or similar government structure preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

1. Knowledge of transit industry trends and best practices.
2. Federal and state transit laws and regulations.
3. Local and regional transit issues.
4. Transit safety and security issues.
5. Knowledge of MCTS operations and policies.
6. Understanding of Milwaukee County government.
7. Knowledge of non-profit or quasi-governmental organizational structures.
8. Knowledge of financial management strategies, key performance indicators, and operations-related performance metrics.
9. Knowledge of best practices in management and governance.
10. Knowledge of public policy and board relations principles.
11. Knowledge of external environment, community and the role of mass transit.
12. Knowledge of multi-faceted business operations.
13. Knowledge of essential human resources management and best practices including team building and optimizing staff performance.
14. Knowledge of labor relations principles and applicable labor agreements at MCTS.
15. Skilled in computer operations, spreadsheets, word processing, presentation and related software.
16. Ability to manage conflict and balance competing interests from multiple internal and external stakeholders.
17. Ability to communicate effectively, both verbally and in writing.
18. Ability to determine overall company goals.
19. Ability to develop and maintain effective and appropriate working relationships.
20. Ability to set organizational strategy.
21. Ability to manage others.
22. Ability to present to others.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

 

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant conditions or hazards. Work may sometimes be conducted in the community, at a construction site or in a vehicle.
2. Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4428

Director of Marketing and Communications

Milwaukee, WI, USA Req #658

 Wednesday, April 2, 2025

Department:                       Marketing

FLSA Status:                      Exempt - Non-Represented

Reports To:                         Chief Customer Experience Officer

Salary Range:                     $102,300  – $127,900

JOB SUMMARY

The Director of Marketing and Communications leads a team of subject matter experts, plans and spearheads effective marketing communications programs including digital storytelling to achieve KPIs in order to meet or exceed goals.

 

The Director of Marketing and Communications develops SMART goals and aligned strategies to increase the use of transit and achieve revenue goals, conducts research, enhances the image and reputation of MCTS, and provides for greater understanding of transit’s vital role in the county and region.

 

This position uses leadership skills to collaborate across the organization to develop reports and dashboards to communicate MCTS’s priorities to internal and external stakeholders.

The Director of Marketing and Communications fosters technological improvements related to customer experience and understands how to collaborate with departments responsible for various technologies used throughout the organization.

 

Excellent writing ability is expected across a spectrum of content channels as well as the ability to lead executives through crisis messaging and responses.

 

Community outreach, securing sponsorships, working with advocacy groups, presenting to large groups, and serving as a spokesperson are some of the skills used in this position. The work will also include customer experience programming and government affairs as needed. Directs annual report development, quarterly and annual reports to management, content for fiscal sustainability messaging - including legislative meetings.

 

Performs monthly budgeting and forecasting, and annual budget development. 

 

ORGANIZATIONAL STRUCTURE 

The Director of Marketing and Communications reports to the Chief Customer Experience Officer and has three direct reports: the Communications Manager, Digital Experience Manager and Graphic Designer.

 

ESSENTIAL FUNCTIONS

1. Serves as the MCTS brand champion and lead strategist. Guides the team and external creative partners to elevate MCTS to increase ridership across advertising, website, digital storytelling, social media, PR, internal communications channels, community outreach, sponsorships, events, and promotional materials. Develop plans and manage the annual marketing communications plan. Directs departmental and team SMART goals with assessed in annual performance reviews. Ensures compliance with government standards under the ADA and Title VI for Limited English Proficiency.
2. Advises MCTS leaders and other internal stakeholders on communication messaging strategies and effective public information techniques to aid in accomplishing objectives. Coordinates external communications, including crisis responses, with the County Executive and Milwaukee County Department of Transportation.
3. Guides communications with the media regarding MCTS positions, policies, and events; participates in interviews with media representatives often with limited time to prepare. Acts as company spokesperson as needed, making speeches and public appearances, and representing the company at press conferences.
4. Fields and analyzes rider research to identify customer pain points and opportunities throughout the customer journey.
5. Responsible for building, maintaining and balancing the Marketing Department budget. Supports the Business Services team to promote fare sales programs (business and university clients) and advertising programs with increased revenues annually.
6. Builds internal relationships to serve departmental needs ensuring a cohesive approach to communicating company-wide initiatives and accomplishments.
   1. Collaborates with Finance and leads marketing programming to expand the WisGo fare collection system to transit agencies across Wisconsin. Continuously improves customer experience with the mobile app that provides riders with fare payment and Real-Time bus tracking and route planning.
   2. Collaborates with Service Development to understand how quarterly service changes are created to develop and lead robust marketing communications campaigns to inform passengers via digital channels and community meetings.
   3. Collaborates with IT to communicate internal priorities, understand the interconnection of available technologies in transit, and continuously improve the digital experience.
   4. Collaborates with HR, Transportation and Maintenance on workforce communications and recruitment advertising.
7. Oversees staff that administers contracts for on-bus and shelter advertising. Provides oversight of consultants and service providers: advertising agencies, freelancers, printing partners, research firms, etc.
8. Develops effective external relationships by representing Company on boards, committees, and special task forces as requested.
9. Conducts annual team performance reviews, hires staff when needed, and sometimes serves on interview panels.

 

QUALIFICATIONS

1. Bachelor’s degree in marketing, advertising, journalism, public relations or a related field required. M.B.A. or other advanced degree preferred.
2. Ten (10) years of related professional experience required.
3. Five (5) years of management experience required.
4. Experience as a spokesperson or public information officer that successfully represented an organization in front of news media and with the public.
5. Experience in project management techniques, including budgeting, scheduling, scoping, goal and KPI development, and quality control.  A track record of on-budget, on-time, and within scope project delivery.

 

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

1. Knowledge of advertising, marketing, PR, internal communications, and issues management principles and best practices.
2. Knowledge of current advertising and marketing trends.
3. Knowledge of the political process at local, state and federal levels.
4. Knowledge of customer experience best practices
5. Skilled in computer operations, video editing software, presentation software and mobile applications
6. Skilled writer and speaker with strong ability to communicate effectively, concisely, and logically.
7. Skilled in problem solving and analytical thinking.
8. Ability to develop and execute company strategies to attain outcomes for set goals.
9. Ability to work collaboratively and maintain effective and appropriate working relationships.
10. Ability to form an opinion about visual design elements, message content, and message delivery methodology, and build consensus for a preference. 
11. Energetic, dynamic, and articulate.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards.
2. Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.

 

DISCLAIMER STATEMENT:

The above are general requirements that must be met for consideration.  They are not intended to be an exhaustive list of job qualifications or job duties. A physical exam and Pre-Placement Functional Test may be administered prior to job award, allowing applicants to demonstrate their ability to the minimum requirements for this position.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/Preview/4397

Learning & Development Manager

Milwaukee, WI, USA Req #655

 Wednesday, March 19, 2025

Department:                        Human Resources

FLSA Status:                       Exempt - Non-Represented

Reports To:                          Director of Employee Relations

Salary Range:                      $ 77,600- $ 97,033

JOB SUMMARY:

 

This position partners with department leaders to ensure that all employee groups receive and complete all required training based on job assignment and organizational need.  The Learning & Development (L&D) Manager also leads the content development process, serves as a course facilitator for selected trainings and ensures that all trainings align with organizational goals.  The L&D Manager oversees and optimizes the learning management system (LMS), places emphasis on user experience (UX) and supports department leaders in the facilitation and dissemination of training materials. This position also supports various aspects of the organization’s talent management programs with emphasis on career development and succession planning.

 

ORGANIZATIONAL STRUCTURE:

 

The L&D Manager is part of the Human Resources department and reports to the Director of Employee Relations. A Human Resources Generalist reports to the L&D Manager.

 

ESSENTIAL FUNCTIONS:

 

1. Partner with leadership of MCTS departments to assess and develop training and talent management strategies.
2. Manage the day-to-day operations of LMS platform including user management, troubleshooting, and content delivery.
3. Ensure that learning technologies are optimized for accessibility, user experience (UX), and learner engagement.
4. Establish and monitor KPIs related to LMS usage, learner engagement, and system performance.
5. Serve as the primary or escalated point of contact for technical support related to the LMS.
6. Partner with department trainers to maximize functionality of LMS.
7. Design, organize and facilitate training programs for employees at all levels of the organization.
8. Prepare trainings, user guides and educational materials to be distributed through on-site training, virtual training, email and/or company LMS.
9. Ensure setup of training/conference rooms, availability of audiovisual equipment for presentation and/or recording of training.
10. Interpret HR policies related to training and talent management and provide guidance to managers and department leaders.
11. Assist with the roll out of new or revised HR policies, rules and procedures to managers and staff.
12. Assist in the development and implementation of talent management strategies, including guidance to managers regarding measuring performance, employee coaching and fulfilling employee potential.
13. Provide guidance and input to business units related to workforce planning with emphasis on succession planning.
14. Work closely with management and employees on employee engagement, including improving work relationships, building morale, increasing productivity and retention.
15. Serve on various workgroups and project teams.
16. Assist other areas of the Human Resource Department as needed.
17. Other duties as assigned

 

QUALIFICATIONS:

 

1. Associate’s Degree in Human Resources, Education, Business Administration, Administrative Leadership or related field. Related experience may be considered in lieu of educational requirement.

1. Three (3) years of experience in Adult Learning, Organizational Development, Organizational Psychology, or related field.
2. Experience with learning management systems (LMS).
3. Experience creating and analyzing metrics to drive critical initiatives.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

1. Ability to manage and analyze training impact metrics.
2. Ability to manage internal and external team members.
3. Knowledge of training methodologies and tools.
4. Ability to educate, influence, negotiate, and communicate with all levels of management to produce outcomes.
5. Ability to lead cross-functional projects and work closely with peers to ensure successful learning outcomes.

1. Knowledge of training, performance management, and leadership development strategies and techniques.
2. Knowledge of best practices around HR policies, and ability to apply to MCTS operations.
3. Knowledge of human resources trends and best practices.
4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
5. Ability to interpret a variety of labor contracts, governmental laws and technical information furnished in written, oral, diagram, or schedule form.
6. Ability to develop and execute company strategies to attain outcomes for set goals.
7. Ability to support and collaborate with staff and management.
8. Ability to manage conflict and balance competing interests from multiple stakeholders.
9. Ability to communicate and present information effectively, both verbally and in writing to employees at all levels of the organization.
10. Ability to develop training and other materials necessary for coaching and developing staff and managers.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

 

1. Work is frequently conducted in an office or conference room setting. Incumbent is sometimes required to stand for periods of time while training.
2. Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4308

Business Intelligence Reporting Analyst

Milwaukee, WI, USA Req #612

 Wednesday, February 5, 2025

Job Title:                                          Business Intelligence Reporting Analyst

Department:                                     Information Technology

FLSA Status:                                   Exempt, Non-Represented

Annual Salary Range:                    $ 72,700 - $ 90,900

JOB SUMMARY:

The Business Intelligence Reporting Analyst help drive critical business decisions by analyzing metrics and designing reports. They communicate these results to managers and often provide suggestions based on their findings. The Business Intelligence Reporting Analyst assists will take on advanced reporting needs and assist departments with the development of desktop dashboards for reporting Key Performance Indicators (KPI’s).  The position assists department staff with developing new reports, learning basic and advanced features of the BI tool and conducts training classes periodically to improve all departments reporting skills. This position also makes tables available to departments for reporting, runs necessary jobs to keep data current and assists in creating data dictionaries for cloud based system APIs.

 

ORGANIZATIONAL STRUCTURE:

The Business Intelligence Reporting Analyst reports to the Manager of Analytics.

 

ESSENTIAL FUNCTIONS:

1. Performs administrative functions of Power BI to assure available data is ready for reporting.
2. Creates and publishes advanced reports and dashboards on a project basis; gathering specifications, designing reports / dashboards, and offering suggestions for enhancements.
3. Coordinates with departments to test reports for accuracy and intent.
4. Supports departments in the development, editing and enhancement of their own reports and dashboards.
5. Provides necessary training to departments to allow users to create their own reports and dashboards.
6. Ensures programming and reporting activities are well-defined and remain within scope. Takes initiative in working with internal staff to redirect when necessary.
7. Reviews, monitors, and analyzes department reporting efforts.
8. Utilizes technology to better measure, monitor and communicate KPI’s to key MCTS staff and stakeholders and works in conjunction with IT staff to ensure adequate business processes are in place to capture key performance data.
9. Coordinates internal involvement with industry bus benchmarking group (ABBG) to ensure accurate reporting, timely responses and dissemination of best practices and industry updates.
10. Contributes expertise to the development and delivery of performance management documents, policies and procedures.
11. Performs other related duties as assigned.

 

QUALIFICATIONS:

 

1. Bachelor’s degree in business, engineering, planning, programming or relevant field. Extensive work experience may be accepted in lieu of degree requirements.
2. Minimum of five (5) years’ experience analyzing data.
3. Minimum of three (3) years’ experience using Business intelligence reporting tools.
4. Minimum of two (2) years’ experience using Power BI software.
5. High degree of computer literacy and demonstrated ability to integrate technology in the workplace.
6. Experience working within public transportation preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Excellent verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization.
2. Highly developed organizational, analytical and problem-solving skills with the ability to visualize data and connections between Key Performance Indicators and goals.
3. Demonstrated initiative, flexibility and ability to work with minimal supervision and the ability to multi-task and prioritize work.
4. Knowledge of desktop dashboards, report writing software or similar programs.
5. Proficient in Microsoft programs such as Excel, Word and Power Point, and experience with reporting tools such as Tableau, Microsoft Power BI and/or Oracle Business Intelligence Enterprise Edition
6. Knowledge of data mining methods and “big data” reporting.
7. Ability to maintain effective working relationships with staff and stakeholders, as well as to work effectively as a team member in a diverse environment.
8. Ability to train users with limited experience in reporting tools.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards. Incumbent is sometimes located in an outdoor, vehicle, warehouse or shop environment.
2. Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

Other details

 https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4189